Shipping / Policies

Shipping & Handling

Please allow 3 to 4 weeks for regular
shipping.

Please allow 1 to 2 weeks for express
shipping.

All regular shipping charges are 10% of total order value.

All express shipping charges are 40% of total order value.

There is a $7.95 handling charge for orders under $25.00.

There is a $6.95 handling charge for orders from $25.00 to $49.99.

There is a $5.95 handling charge for oder from $50 to $74.99.

Policies for Returns Damaged Shipments. Damaged shipments
from handling must be claimed with the freight carrier. If any cartons are
missing or damaged, be sure to note this on the freight bill. If you notice
concealed damage after the driver has left, keep all the packing and call the
freight carrier to return and inspect the damage and file a claim. We are not
responsible for damage caused by the freight carrier.

Manufacturers Defects. If a product appears to have a
manufactures defect, contact our Customer Service department for instructions.
Do not return products to us without first calling to receive instructions.
Return Merchandise Policy. Permission for any return merchandise must be
secured from our return department. For questions about returning merchandise
contact our Customer Service. The return of non-defective merchandise, when
authorized, may incur 20% re-stocking fee, at our discretion. No returns will
be authorized after 7 days from the receipt of shipment.

Once our return department authorizes a return you should: 1.
Return the item to the address given to you by our return department. 2. Keep
your shipping records for proof of shipment in the event of loss of returned
merchandise. Returns shipped via U.S. Postal Service (U.S.P.S.) or with a
value of over $100.00 should be insured. We can not be held liable for return
merchandise that does not reach our return department. We will notify you via
phone, mail, or e-mail of your refund once we have received and processed the
returned item. You can expect a refund in the same form of payment originally
used for purchase within 14 to 21 business days of our receiving your return.
We can refund shipping costs only if the return is a result of our error. You
are responsible for all freight charges on shipments that are refused or
returned with no fault on our part. We are not responsible for incidental or
consequential damages or losses to defective products, errors in shipping your
order, or other errors. The limit of our liability is the replacement cost of
any item you purchase from us.

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